Terms & Conditions of Trading
Please read our terms and conditions carefully.
Quotations, rates and charges
All prices are in GBP.
All quotations are estimated journey charges and are valid for 30 days and do not include waiting time, parking, tolls or telephone charges. Gratuities are at the Customer’s discretion. Waiting time is charged at the agreed tariff rate.
Final journey charges will be calculated according to the actual route requested and any other relevant factors e.g. waiting time (at the agreed tariff). The driver will take the most optimal route, unless the client gives specific instuctions or prevailing traffic conditions dictate.
Charges apply for Customer no shows and cancellation at the tariff rate based on the service booked. Cancellation notice periods are as follows:-
Cars – if dispatched full payment required
Executive vehicles – 5 hours
Minibuses – 24 hours
Permanent Bookings – 24 hours
Surcharges will apply on Bank Holidays as follows:
Christmas Day, Boxing Day, New Year’s Eve from 18.00 and New Year’s Day – 100%
All other Bank Holidays – 50%
In the event that the interior of the vehicle is soiled or damaged by the Customer, a minimum valeting charge of £50 will apply.
Relyon reserves the right to review the charges to take account of movement in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.
Payment terms are 30 days from date of invoice. Relyon reserves the right to charge interest on overdue invoices at the Bank Base Rate of interest plus 5%.
Relyon accepts most credit cards as a means of payment.
Relyon accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.
Relyon shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
In the event of any claim against Relyon arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.
Non-Solicitation of Personnel
If you wish to directly hire or employ a Relyon driver, we reserve the right to levy a £5,000 fee to cover the costs of recruiting and training the driver.
Relyon reserves the right to enlist the services of carefully selected affiliates to provide the service on our behalf during busy periods, but shall remain responsible for the overall service delivery.
All bookings made shall be deemed to be a confirmation by the Customer to acceptance of these terms and conditions and shall supersede any other terms and conditions from the Customer. Any amendments to these terms and conditions must be agreed in writing by both parties.
In the first instance any complaints should be made in writing by letter or on E-Mail to firstname.lastname@example.org . We will investigate all aspects of your complaint and endeavour to resolve your complaint.
All calls are recorded for training and monitoring purposes.